WE DO NOT ACCEPT RETURNS ON PERSONALISED GIFTS

However, if you find there is a spelling error (or other error) which is our mistake, we will gladly replace your item.  However, if the mistake is found to be yours made at the time of ordering we will not replace the item at our expense.  

EXCHANGES 

We only replace items if they are defective on non-personalised products.  If you need to exchange it for the same item, send us an email at info@kustomkupgiftware.com.au and send your item to: 20 Standish St, North Lakes, QLD, 4509, Australia.

SHIPPING

To return your product, you should mail your product to: 20 Standish St, North Lakes, QLD, 4509, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.