Kustom Kup Giftware
Equipment Hire Policy
DEFINITIONS
- The ‘Hire Company’ is KUSTOM KUP GIFTWARE
- The ‘Client’ refers to any individual, firm, or corporation hiring equipment or appoints services from the ‘Hire Company’.
- The ‘Equipment’ refers to all, signage, homewares, floral arrangements, lighting, accessories and packaging supplied to the ‘Client’.
- The ‘Event date’ is the day of the wedding or event supplied by the client to the hire company.
CONDITIONS OF HIRE
The hiring of equipment is done on a first to book basis. To secure the equipment for your booking full payment is required at the time of booking.By making this booking you are agreeing to the Terms and Conditions of the hire company If payment is not made at the time of the booking, your booking is not confirmed and the hire company has the right to hire any equipment to another client. Hiring of the equipment will begin from the commencement date specified by the hire company and shall be collected or returned to the hire company by the date specified by the hire company. Any extension of the period needs to be agreed to by the hire company and may incur additional fees.
DEPOSIT
Full payment is required at the time of booking, unless agreed upon by the hire company. If there is an outstanding balance remaining, any balance shall be paid 14 days prior to the event date. All payments must be made by direct deposit into the hire company’s bank account and by the due date specified. Please note that should the final payment not be made 14 days prior to the event date the hire company reserves the right to no longer supply any equipment for the event. No deposit will be returned should this occur.
CANCELLATION POLICY
The Client may cancel an order at any time however please note that the client will incur the following cancellation fees.
Bookings cancelled greater than 30 days of the event date will re.ceive a full refund less any bank transaction fees charged by the merchants bank. .
Bookings cancelled between 7-30 days of the event date will be charged 50% of the total booking cost.
Bookings cancelled within 7 days of the event date will be charged 100% of the total booking cost.
No cancellation by the client is valid unless is has been acknowledged in writing by the hire company..
Cancellations of bookings/events due to weather shall still be subject to the cancellation policy above. The hire company is in no way responsible for intemperate weather that may cause the client to cancel their booking.
SECURITY BOND
The hire company reserves the right to request a security bond to cover any equipment. The bond and amount will be determined by individual booking requirements. Any damaged, missing, very unclean items will be charged at full replacement cost and/or cleaning cost will then be deducted from the bond amount.
DAMAGE, LOST, STOLEN OR UNCLEAN EQUIPMENT
Upon collection of the equipment and until the return of the equipment to the hire company’s premises the client has full responsibility of all equipment hired. The client will pay full replacement cost of any equipment badly damaged, lost or stolen. The client will pay any repairing costs to damaged equipment. Any damaged equipment will be decided by the hire company if it can be repaired or require replacement. Burns, holes, tears, water damage or other similar damage to equipment shall be replaced at full cost to the client.
Any equipment returned unclean by the client to the hire company, the client shall pay the hire company the full cost of returning the equipment to a clean condition.
The client shall protect the equipment from the elements during the time of hire. In poor weather conditions storage of the equipment may be necessary and is the responsibility of the client to see that the equipment is stored safely. Any equipment damaged from weather is the full responsibility of the client and shall be paid at full replacement cost to the hire company.
The hire company’s equipment shall be delivered to the client in a clean and well maintained condition. It is the clients responsibility to notify the hire company should the equipment not be in a satisfactory condition within 6 hours of receiving the equipment. Otherwise any damage or uncleanliness of equipment shall be deemed the clients accountability.
NON RETURN OF EQUIPMENT HIRE
If the equipment is not returned on or by the end of the agreed hire period, the hire company reserves the right to charge the client additional late fees as determined by the hire company. Any additional late fees charged, will be paid directly from the security bond paid at the time of pickup.
In the event the equipment is not returned by the end of the hire period, the hire company will make numerous attempts to contact the client requesting the return of the hire equipment. If the hired equipment is not returned within 1 week of the end date of the hire period, the hire company will report the equipment to police as being stolen.
DELIVERY COLLECTION AND SETUP Fees will be charged to the client for any installation of equipment, delivery and collection. This fee will vary depending upon distance travelled from the hire company’s premises, amount of equipment hired, amount of setup required and installation time. The client will be advised of the fee once all equipment has been decided upon. This fee may be subject to change should the client then change the amount of equipment hired or amount to be setup. Unless a setup fee has been charged and agreed upon by the hire company the hire company in not responsible for the set up of equipment. DISCLAIMER The hire company shall in no way be held responsible or accountable for any injury, death or loss of income caused to the client, any third parties or properties due to the hire of equipment or provided services by the hire company.